Article 1: Presentation of the Company
WOXUP SASU, a seasoned company in online commerce, has meticulously prepared its site "leprixdumarche.com" to offer French and European consumers a range of hand-picked products from countries outside the European Union. We focus on the quality and guarantee of the most requested items, ensuring attractive prices.
- Capital: €50,000 SIREN: 791975709
- Headquarters: 1 avenue G Anthonioz de Gaulle, 93260 Les Lilas, France
- VAT: FR21791975709
- Tel: 09.72.59.96.28
- Email: contact@leprixdumarche.com
Article 2: Offer of Products and Services
leprixdumarche.com Selection of Quality and Popular Products At leprixdumarche.com, our priority is to offer you a careful selection of the highest quality products. Each item we offer is carefully chosen taking into account its quality, popularity and suitability for your needs. We strive to present you only products that meet the highest standards of quality and performance. Total Transparency We believe in total transparency with our customers. That is why we provide you with detailed information on each product we sell. You will find on our site complete descriptions, precise technical specifications and honest and unbiased customer reviews. Our goal is to give you all the information you need to make an informed decision. Clear Specifications for Each Product We understand that each product is unique, and that is why we highlight the specifics of each item we offer. Whether it's technical specifications, special benefits, or terms of use, we make sure that all specifics are clearly communicated. You'll know exactly what you're buying and what you can expect. At leprixdumarche.com, our commitment to quality, transparency, and clear communication makes us your trusted partner for all your quality product needs. We do everything we can to ensure your satisfaction and trust with every purchase you make on our platform.
Article 3: Order Process and Payment Terms
Placing an Order The ordering process on our site is simple and user-friendly. You have the opportunity to browse our selection of quality products and choose the ones that suit your needs. Once you have found the items you wish to purchase, simply add them to your cart by clicking on the appropriate button. You can then view the contents of your cart, verify the selected products and adjust the quantities if necessary. Secure Payment The security of your transactions is our top priority. That is why we offer two highly secure payment methods: Stripe and PayPal. When you proceed to the payment stage, you will be redirected to a secure payment platform where you can choose the method that suits you best.
- Stripe: We have chosen Stripe as our payment partner to ensure the security of your credit card transactions. Stripe is recognized for its high security standards, ensuring the confidentiality of your financial data.
- PayPal: If you prefer to use PayPal, you will also have the option to select it as your payment method. PayPal is an online payment solution widely recognized for its security and ease of use. No matter which payment method you choose, rest assured that all your financial information will be treated securely and confidentially. We take the necessary measures to protect your personal data and ensure the security of your transactions throughout the purchase process. At leprixdumarche.com, we are committed to making your online ordering experience as safe and convenient as possible. Do not hesitate to contact us if you have any questions regarding the ordering process or payment terms. We are here to help you at every step of your purchase.
Article 4: Delivery Policy
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Standard Delivery Time Within Two Weeks
At leprixdumarche.com, we strive to offer you a fast and reliable delivery service. We offer standard delivery for all our products, with a target delivery time of fifteen working days in mainland France and throughout Europe and the European Union. However, it is essential to note that, although we do our utmost to meet this deadline, we are not a carrier ourselves.
- Logistics Tracking Provided by Paltrack
Despite our commitment to deliver to you on time, there may be exceptional circumstances beyond our control that could result in delivery delays. We would like to assure you that we are doing everything in our power to minimise these inconveniences and are doing everything we can to ensure that your order reaches you as soon as possible.
Your satisfaction is our priority, and we are available to answer any questions you may have regarding delivery or to provide you with additional tracking information. We thank you for your trust and understanding.
Article 5: Right of Withdrawal
- 14 Day Withdrawal Period
At leprixdumarche.com, we want your shopping experience to be completely satisfactory. This is why we grant you a 14-day withdrawal period from receipt of your order, in accordance with current legislation.
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Simple Withdrawal Procedure by Email
If for any reason you decide to return a product, the withdrawal procedure is simple and hassle-free. Simply inform us of your intention to return a product by sending us an email to the following address: contact@leprixdumarche.com. In this email, please specify your order number and the product(s) you wish to return.
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Return Costs Covered by WOXUP
We value your satisfaction, which is why we cover the return costs in the majority of cases. You will therefore not have to worry about the costs associated with returning the products. We will provide you with detailed instructions on how to return the items, including the prepaid return label if necessary.
We are committed to processing your return request quickly and keeping you informed of the steps to follow. Your comfort and peace of mind are our priority, and we are here to assist you every step of the way. If you have any additional questions regarding the return process or require assistance, please do not hesitate to contact us.
Article 6: Guarantees and After-Sales Service
At leprixdumarche.com, our priority is the quality of the products and the total satisfaction of our customers. To this end, we offer solid guarantees as well as attentive after-sales service, in order to offer you a peaceful purchasing experience. We apply the guarantees provided by the manufacturers themselves and act as an intermediary to activate these guarantees according to the situations encountered. The guarantees offered are standard and follow the usual market conditions. They generally cover defects present from the time of purchase and do not apply to improper use or damage resulting from negligence. In all circumstances, we strive to best meet the expectations of our customers, our commitment being firmly anchored in the defense of your interests.
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Guarantees: Product Conformity and Coverage of Hidden Defects
At leprixdumarche.com, we attach great importance to quality and customer satisfaction. This is why we offer you solid guarantees to ensure you have a confident shopping experience.
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Product Conformity
We guarantee the conformity of all products you purchase on our site. In concrete terms, this means that the products you receive will be identical to the description we have made of them on our platform. We are committed to providing high-quality products, meeting the highest standards, and perfectly suited to the intended use.
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Support for Hidden Defects
In addition, we take care of resolving hidden defects, if applicable. If, after purchasing a product on our site, you discover a hidden defect that was not visible at the time of purchase, we invite you to contact us immediately at the following email address: contact@leprixdumarche.com. We consider each complaint seriously, and our dedicated team will take the necessary measures to resolve the problem as soon as possible.
Your satisfaction and peace of mind are our top priority. You can shop with confidence, knowing that we are here to ensure the conformity of our products and resolve any potential issues related to hidden defects. Our goal is to provide you with a worry-free and quality shopping experience.
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After-Sales Service (SAV): Available via contact@leprixdumarche.com
Our After-Sales Service (SAV) team is available to answer all your questions, concerns or requests for assistance. If you encounter problems with a product, if you have questions about its use or if you need any assistance, do not hesitate to contact us at the following email address: contact@leprixdumarche.com. We strive to provide fast and efficient assistance to resolve your problems and ensure your satisfaction.
Your comfort and peace of mind are our priority, and we are here to support you every step of the way in your shopping experience. Let us know your needs, and we will do everything we can to satisfy you.
Article 7: Protection of Personal Data
At leprixdumarche.com, we attach great importance to the protection of your personal data. We are committed to scrupulously respecting all regulations in force, in particular the General Data Protection Regulation (GDPR) and the applicable national laws on data protection.
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Data Protection Officer (DPO)
For any questions or concerns regarding your personal data, our Data Protection Officer (DPO), Mr. David Perez, is at your disposal. You can contact him in the way that suits you best: by phone at +33650793898 or by email at david.woxup@gmail.com. Mr. David Perez is here to ensure that your data protection rights are respected and to answer all your questions.
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Your Rights Regarding Personal Data
As a user of our platform, you have important rights regarding your personal data. You have the right to access the information we hold about you, to rectify it if it is inaccurate, and to request its deletion where legally possible. We are committed to handling all requests related to your personal data rights in a transparent and timely manner.
At leprixdumarche.com, we are committed to ensuring the confidentiality and security of your personal data. You can trust our commitment to respect your privacy and treat your data with the utmost integrity. To learn more about our data protection policy, do not hesitate to contact us or consult our privacy policy on our website. Your trust is precious, and we do everything we can to deserve it.
Article 8: Resolution of Disputes
At leprixdumarche.com, we value customer satisfaction and seek to resolve any dispute fairly and efficiently. Here is our approach to dispute resolution:
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Privileged Amicable Resolution
In the event of a dispute or disagreement, we always favor amicable resolution. We encourage our customers to contact us in case of any problem, whether by email or by phone. Our dedicated team is here to listen to your concerns and seek solutions that suit all parties.
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Bobigny Court of Last Resort
If, despite all our efforts, no amicable solution is found and the dispute persists, the judicial jurisdiction will be attributed to the Court of Bobigny. This measure is used as a last resort, when all other options have been exhausted. We are convinced that by prioritizing communication and collaboration, most disputes can be resolved in a satisfactory manner for all parties involved.
At leprixdumarche.com, we are committed to maintaining transparent, fair and respectful business relationships with our customers. We firmly believe that dispute resolution should be a constructive process and that every customer deserves personal attention.
Article 9: Promotions and Price Reductions
At leprixdumarche.com, we are committed to offering you promotions and price reductions that are transparent, fair and compliant with current regulations. Our goal is to offer you attractive offers while maintaining the greatest clarity in our promotional practices.
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Clear Promotional Offers
All our promotions are carefully crafted to provide you with tangible benefits. We are committed to providing clear information about past prices and the terms of our promotional offers. This way, you can make informed decisions when shopping.
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Compliance with Rules and Regulations
We strictly adhere to all rules and regulations regarding commercial promotions. We ensure that our promotional offers are fair, transparent and free from any misleading features. You can trust the legitimacy of our price reductions.
At leprixdumarche.com, we pride ourselves on maintaining ethical and fair business practices. We thank you for your trust and loyalty, and we are committed to offering you promotional benefits that reflect our commitment to transparency and quality of service.
Article 10: Online Termination
At leprixdumarche.com, we provide you with an online termination feature, fully compliant with current legislation. Our goal is to simplify the contract termination process to offer you a smooth customer experience that respects your rights.
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Functionality Compliant with Legislation
Our online termination functionality is designed to comply with all legal and contractual requirements. It allows you to terminate your contracts simply and efficiently, while ensuring that the agreed terms and conditions are respected.
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Quick Confirmation
As soon as you cancel online, we will quickly confirm that it has been taken into account. You will receive confirmation of the cancellation as well as information on its effects, in accordance with the regulations in force.
At leprixdumarche.com, we are committed to providing you with practical and legally compliant solutions for all your interactions with our platform. Online termination is one of our commitments to simplicity and transparency in our business relationships.
Article 11: Exceptions to the Right of Withdrawal
At leprixdumarche.com, we would like to inform our customers that there are exceptions to the right of withdrawal in accordance with current regulations. These exceptions concern certain specific products or services that are not eligible for the standard right of withdrawal.
Applicable Exceptions
Exceptions to the right of withdrawal apply to the following categories of products, goods or services:
- Personalized Products: Products manufactured or adapted to your personal specifications, such as personalized items with engravings or specific dimensions, are not eligible for the right of withdrawal.
- Perishable Products: Products with a limited shelf life or requiring special storage, such as perishable foodstuffs, cannot be returned after receipt for safety and hygiene reasons.
- Started Services: Services fully performed before the end of the withdrawal period, with your express consent, are not covered by the right of withdrawal. This includes services already started and completed according to your instructions.
At leprixdumarche.com, we place great importance on transparency and compliance with regulations. We want our customers to be fully informed of the exceptions to the right of withdrawal to ensure a fully informed purchasing experience. If you have any questions regarding these exceptions, do not hesitate to contact us for clarification.
Article 12: Delivery Conditions
At leprixdumarche.com, we are committed to providing you with a reliable and transparent delivery experience. Here are the details of our delivery terms:
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Commitment to Delivery
We endeavour to meet the delivery times stated when you place your order. However, it is important to note that whilst we endeavour to provide delivery within two weeks, we are not a carrier ourselves and cannot 100% guarantee delivery within this time frame. We work closely with our logistics partner, Paltrack, to track and manage your parcels.
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Refund Policy in Case of Unavailability
In the exceptional event that an ordered product becomes unavailable before delivery, we will inform you immediately and proceed to a full refund of the amount corresponding to that product. Our refund policy is clear and transparent, thus ensuring the protection of your rights as a customer.
At leprixdumarche.com, we are committed to providing you with the best possible shopping experience, including the delivery of your products. If you have any questions or concerns about our delivery terms, please do not hesitate to contact us, and we will be happy to assist you.
Article 13: Security of Transactions
At leprixdumarche.com, the security of your transactions is our top priority. We implement strict security measures to protect your financial data and ensure transactions with complete confidence. Here is what you need to know about the security of your transactions:
Protected Transactions
We partner with trusted banking institutions to manage financial transactions made on our site. These banking partners are recognized for their expertise in online transaction security. When you make a payment on leprixdumarche.com, you can be sure that your financial data is optimally protected.
We also use a secure HyperText Transfer Protocol Secure (HTTPS) connection to ensure that your data is encrypted when transmitted to our site. This added layer of security strengthens the confidentiality of your personal information.
At leprixdumarche.com, we take your security seriously and are committed to ensuring the confidentiality and protection of your financial data during every transaction. If you have any questions or concerns regarding transaction security, please do not hesitate to contact us, and we will be happy to provide you with additional information to give you confidence.
Article 14: Customer Service and Complaints Management
At leprixdumarche.com, we place great importance on customer satisfaction. That is why we have a dedicated customer service department to answer all your questions and concerns. Here is what you need to know about our customer service and complaint management:
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Responsive Customer Service
Our customer service team is highly responsive and ready to assist you at any time. Whether you need additional information about our products, help placing an order, or are experiencing any issues, we are here to help.
You can contact us at the following telephone number: 09.72.59.96.28. Our team is available to answer your calls and provide you with personalized assistance.
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Contact by Email
If you prefer to contact us in writing, you can send us an email at the following address: contact@leprixdumarche.com. Our support team will respond to your email as soon as possible and will do their best to resolve your questions or problems efficiently.
At leprixdumarche.com, we are committed to handling each request attentively and providing quick and appropriate responses. Your satisfaction is our priority, and we are here to provide you with optimal assistance at every stage of your shopping experience. Do not hesitate to contact us with any questions or complaints, and we will do our best to satisfy you.
Article 15: Modification of the T&Cs
At leprixdumarche.com, we are committed to informing you transparently about our business practices and to complying with current legislation. This is why we would like to explain how we manage any changes to our General Terms and Conditions of Sale (GTC):
Adaptation to Developments
The T&Cs that you accept when placing your order may be subject to updates based on commercial developments or legal changes. We reserve the right to make changes to our T&Cs to reflect these developments.
However, please be assured that the new T&Cs will only apply to sales made after the date of modification. If you have already placed an order before the T&Cs were updated, the conditions in effect at the time of your purchase will remain unchanged for that specific order.
We encourage you to regularly review our Terms of Service to stay informed of any changes. We strive to make these updates as transparent as possible and to keep you informed of any material changes that may impact your shopping experience.
At leprixdumarche.com, we are committed to maintaining a relationship of trust with our customers, and this is achieved through open and transparent communication regarding our T&Cs. If you have any questions or concerns regarding our terms of sale, please do not hesitate to contact us, and we will be happy to provide you with clarification. Your satisfaction is our priority.
Conclusion
By accepting our General Terms and Conditions of Sale (GTC), you, as a consumer, acknowledge having taken note of all of your rights and obligations arising from your commercial relationship with WOXUP and leprixdumarche.com.
At WOXUP and leprixdumarche.com, our primary commitment is to offer you quality products and services, while scrupulously respecting the regulations in force and the ethical principles that guide our company. We are determined to guarantee your satisfaction throughout your purchasing journey, from the selection of our products to delivery and beyond.
We are at your disposal to answer all your questions and concerns. Your trust is precious to us, and we are proud of the relationship of trust that we build with each of our clients.
Thank you for choosing WOXUP and leprixdumarche.com for your online shopping. We are honored by your trust, and we work tirelessly to earn that trust at every step of your shopping experience.
If you have any additional questions, specific needs or concerns, please do not hesitate to contact us. We are here to provide you with personalized assistance and an exceptional shopping experience.
Specific Clause: Customs Taxes for Orders Over €150
Important Information on Customs Taxes
On leprixdumarche.com, transparency is at the heart of our customer relationship, particularly with regard to customs fees and VAT for orders over €150 from outside the European Union. Here's what you need to know for a clear transaction:
- Orders over €150 are sold excluding taxes. You will be required to pay VAT and customs duties upon delivery.
- For orders under €150, no customs tax is applicable and VAT is included in our prices.
- When delivering a package worth more than €150, the carrier may ask you to pay VAT and customs duties, often payable in cash.
It is important to remember that our company is not able to intervene on these taxes which are legal obligations and the payment of which is the responsibility of the buyer.
Customs duties vary based on a variety of criteria: product type and category, origin and destination, current customs regulations, declared value, quotas, retaliatory measures and specific standards. These factors can significantly affect the total amount of the charges.
For accurate and up-to-date information, we recommend that you consult official resources or contact a customs expert. For more information and to assist you in these procedures, please visit the website: https://www.douane.gouv.fr/demarche/vous-achetez-sur-internet
Our goal is to ensure that your purchasing experience is free of unpleasant surprises, by providing you with all the keys to understanding and anticipating these additional costs.
Your trust is valuable to us, and we are available to answer any additional questions you may have and provide you with any additional information.
We thank you for your continued trust.
Sincerely,
The leprixdumarche.com team